Payment
-
Can I receive a refund to an alternative payment method?
Unfortunately, we cannot issue a refund to an alternate payment method. Refunds can only be processed to the same payment method used for the original purchase. If your account has been closed or deactivated, you may contact your bank and request a transfer of funds to an active account. We app... -
We accept all major credit cards, including Klarna, Clear Pay, and PayPal. Payment information is processed securely by accredited third parties such as PayPal and Stripe. No payment information is transferred or held by Public Desire. All transactions take place via connections secured with th...
-
How long will it take to receive my refund?
After we initiate the refund process, typically, it takes 1-5 working days for the payment to clear. However, the exact timeframe may vary depending on the clearing process of your bank. Should you have any queries or require additional assistance, please don't hesitate to contact us. -
How much will I pay for customs tax and duties?
When you purchase, you must do so knowing the import rules of your country. We cannot circumvent these rules nor can we estimate the customs charges in your country. All customs charges must be met by the customer. Should you have any queries or require additional assistance, please don't hesita... -
Is cash-on-delivery (COD) available for orders?
All orders must be placed and paid for online. Unfortunately, we do not provide the option for cash-on-delivery payment. Should you have any queries or require additional assistance, please don't hesitate to contact us. -
My payment has been declined, why?
When entering your card details please ensure you are entering the correct details and billing address for the card in use. If your card is still being rejected at the checkout please contact your card provider and they will be able to lift any block on the purchase and allow your order to go th...