Returns

  • Can I return for an exchange?

    We regret to inform you that we do not offer an exchange service. Please return your item(s) and place a new order for a replacement. Your refund will be processed upon receipt of the returned item. For assistance on how to return, you can refer to our guide by clicking this link - https://au.pub...

  • Do you have my return?

    Once your return has been delivered to our warehouse, it typically takes us up to 5 business days to process it. You will receive an email confirmation once your return has been processed and your refund has been initiated. If you require further assistance or have any concerns about your return...

  • Have you received my return?

    Please use the tracking number on your postage receipt to track the parcel. Once the order has been delivered please allow 10 working days for the refund to be processed, you will receive a confirmation email once the refund has been made. If you do not receive a refund within the time-frame ad...

  • How do I return from outside of the UK?

    YOU CAN CERTAINLY RETURN YOUR ITEM FOR A REFUND IF IT IS UNWORN AND IN THE ORIGINAL PACKAGING AND WITHIN 28 DAYS FROM DELIVERY TO YOU. SADLY WE ONLY OFFER REFUNDS FOR THE ITEM. PLEASE ENSURE YOU INCLUDE THE RETURNS FORM INCLUDED IN THE PARCEL OR IF YOU DID NOT RECEIVE A RETURNS FORM, A COVERING ...

  • How long do I have to return?

    You have 28 days from the date the order is received to return any unsuitable items to us. Please ensure that the item(s) are returned to us are unworn, in the original packaging and box.

  • I returned my order but my original postage cost was not refunded

    Please note that the original postage fee covers the cost of sending the order to you and, as per our policy, this charge is not refundable. If you have any further questions or need additional assistance, please feel free to contact us.

  • The tracking shows my return was delivered to you but I've not received a refund

    Due to the high volume of returns we receive, we kindly ask that you allow up to 10 working days for us to process your refund once the item(s) is returned to us. Rest assured that our Returns Team is working diligently to process your return as quickly as possible. Once your refund has been pro...

  • Why you do not offer free return?

    Similar to many other online retailers in the footwear industry, we do not provide free returns. The return fee you encounter assists in covering the costs related to shipping and handling for the delivery of your order. Our goal is to offer exceptional service while also maintaining affordable p...