Delivery
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Can I request a specific delivery date for my order?
Currently, we do not offer the option to specify a delivery date for orders. Delivery times can vary based on factors like your location, chosen shipping method, and carrier schedules. However, you can keep track of your order's progress with the tracking information provided after dispatch. For ... -
Yes, we do! When you are at the checkout please enter the appropriate address in the shipping details section.
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Do you deliver to outside of the UK?
Yes! We do ship internationally, please use the link below to view all of our delivery options and prices; Delivery Policy – https://au.publicdesire.com/pages/delivery Please be advised that we do not cover customs charges, before making your purchase please ensure you are clear on the import r... -
How long will my order be held at customs?
The duration of customs clearance can vary depending on several factors, such as the country's customs regulations, the value of the package, and whether any additional documentation is required. We recommend contacting your local customs office for more information on the specific timeline. Ple... -
The Standard Delivery service costs AU$15.00 and takes 4-7 working days. The Express Delivery service costs AU$42.00 and takes 3-4 working days.
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I have not received my order, what should I do?
Please check the tracking information in the email you received once the order was dispatched. If you have not received an email or you are unable to locate the tracking details please get in touch and our support team will be happy to look into this for you! -
What happens after an investigation is raised with the carrier for my order?
Once an investigation is raised for your order, we will contact the carriers to gather further information regarding the status of your shipment. We will then email you with their response. Please allow up to 72 hours for a reply as the carriers will need to conduct their investigations thoroughl... -
What happens if my order is lost, stolen or damaged during transit?
Please don't worry, you are fully covered for this. We will initiate an investigation with the carrier, and if the parcel is confirmed to be lost, stolen, or damaged during transit, we will submit a claim on your behalf. You will then be offered either a full refund or a replacement if the item(s... -
What happens to orders placed over the weekend or bank holidays?
Orders placed over weekend or bank holidays will be dispatched the next working day. For additional details regarding our delivery policies, please refer to our delivery page. If you have any questions or need further assistance, feel free to reach out to us. -
Why is there no movement in my tracking information?
While we ensure timely shipment of your order, any delay in transit due to carrier or customs processes is beyond our control. If your tracking information hasn't been updated for a couple of days, it may indicate a delay in transit. We recommend allowing additional time for your package to arri... -
Why was my order/item returned to sender?
If there are difficulties finding or accessing the delivery address during delivery attempts, or if the order sustains damage in transit, it may be returned to us. You can usually find the reason for the return by using the tracking link provided in your dispatch email. If delivery attempts are ... -
Will there be any extra charges for customs clearance and import duties?
Depending on the customs regulations of your country, you may need to pay import duties, taxes, or other fees to facilitate customs clearance for your package. These charges are beyond our control, and you will be responsible for the payment of those. For more detailed information, we recommend c...