Once an investigation is raised for your order, we will contact the carriers to gather further information regarding the status of your shipment. We will then email you with their response. Please allow up to 72 hours for a reply as the carriers will need to conduct their investigations thoroughly.
If you haven't received an update from us within 72 hours, please don't hesitate to contact us again. We will follow up with the carrier on the progress of the investigation and provide you with the latest information.