Orders

  • Can I amend my order?

    Once an order has been placed unfortunately, we are unable to make any changes as we process the order as quickly as we can! You are welcome to return the order to us if it is not suitable when it arrives to you. For any further queries on this please contact our customer support team who will ...

  • Can I cancel my order?

    If you would like to cancel your order before it's shipped out, please use the link below to contact us. Please note, if the item has already been shipped out, we are not able to make any changes or process your cancellation request. Contact us - https://au.publicdesire.com/pages/contact-us

  • Do you offer gift cards?

    Currently, we do not sell or offer gift cards. We appreciate your interest and will keep our customers updated if this option becomes available in the future.

  • Do you offer gift wrapping services?

    We do not currently offer gift wrapping services. However, we value customer feedback and regularly review our services to enhance your shopping experience. Thank you for your suggestion, and we will consider it for future updates.

  • Do you offer wholesale?

    Thank you for your interest in our wholesale services. Currently, we are not accepting new wholesale clients. We appreciate your understanding and apologize for any inconvenience caused.

  • Has my order been dispatched?

    You will receive a confirmation email to the email address provided once your order has been shipped. This may be in your junk/spam folder so please check there! If you have not received a dispatch email in the shipping time-frame that you selected please get in touch with our support team and ...

  • I am missing an item in my order, what should I do?

    We may have sent your items in separate parcels due to weight limit. Please check your dispatch email to confirm if your order has been sent in two (or more) parcels. If after checking, you still believe an item is missing, please do not hesitate to contact our customer support team, who will be...

  • I received an order, but I haven't made any purchases with Public Desire. The parcel shows your information/address.

    We are part of a fulfilment company and dispatch orders for many sellers online including eBay and Amazon. Have you recently placed an order online? If yes, please check with the seller as the tracking most likely relates to that parcel.

  • Is there a warranty for faulty products?

    Yes, we provide a warranty for faulty products. Our warranty period lasts for 6 months from the date of the order. If you encounter any issues with the quality of your item within this period, please contact our customer support team and provide a clear photo of the item displaying the issue for ...

  • My item is faulty

    We are so sorry to hear that you have received a faulty item! Please contact our team using the contact form or email address provided with your order details and an image of the fault and a member of the team will be able to get this resolved for you.

  • My order is incorrect

    We are so sorry to hear that you have received an incorrect order. Please contact our support team with your order details and an image of the item received and we will be able to get this issue resolved for you!

  • My tracking shows as delivered but I have not received my order?

    Sorry to hear that you have yet to receive your order! If the tracking for your order shows as delivered please check with members of your household, neighbours, and any safe places. If you are still unable to locate the order please contact us with your order details and we can raise an invest...

  • Pre-Orders

    Please be advised that your order will not be shipped until the item that is on pre-order arrives into stock, you will receive all items ordered in one shipment. If you have any queries please do not hesitate to get in touch with our support team who will be happy to help!

  • What are the measurements of your inside soles?

    The inside sole measurements may slightly vary depending on the footwear. However, here are the approximate inside sole measurements for each size: Size UK 3 / US 5 / EU 36 / AU 5: approximately 23 cm Size UK 4 / US 6 / EU 37 / AU 6: approximately 24 cm Size UK 5 / US 7 / EU 38 / AU 7: approxima...

  • Why has my order been flagged for additional checks and requesting further information?

    The reason for this is to ensure the security of both the card owner and our company from potential fraudulent activities that may occur online. Please be assured that we take customer security and privacy very seriously. We are a legitimate company that does not disclose personal details to thir...